Change requires solidarity with those ill-served by the current status quo. The FT/MPF Study into effective client-adviser relationships confirms that effective leadership and management are critical to ensuring a consistent quality service, with the majority of clients saying that, when selecting an adviser, the impression of being a “well-managed firm” is an essential pre-condition that, in practice, is seldom present.
Clients use surrogates to assess whether a firm is providing this critical impression – interactions with people and ideas; third party recommendations; reputation; and marketing collateral – while fully aware that these activities only succeed when everyone involved strives to be the best they can.
We have been connecting people and creating value since 1988 by motivating leaders and management team members at professional firms worldwide to be the best they can at improving performance, increasing profitability and preparing for an uncertain future.
The collective in-depth experience of getting things done and our tailored services help members shape ideas at every stage of the journey from inception to innovative action: